Subscribe to a New Model for Tech Support…
Unlimited, immediate assistance for all your computer issues with
real-time security & performance monitoring 24x7x365, at a flat monthly rate.
                                                                                                                                                                               *Month to Month - No Contracts *
Don't Let Tech Issues Cripple Your Productivity & Your Business
Why you need a Helpdesk...
Did you know that over 90% of IT issues can be resolved remotely in a matter of minutes? 
But its estimated that small businesses lose millions of dollars in revenue each year due to downtime and lost productivity as a result of technical issues. 50% of computer users loose critical data each year and the majority of businesses who loose customer data or have a security hack will end up out of business within a year.

Why pay for overpriced service contracts, poor response time or leave your business vulnerable without instant tech support to keep things running smoothly and securely?

All of Your Tech Issues Solved Immediately with 1 Click or Call 
Ever wonder what your downtime is costing you? Trouble with that software, unbearably slow computer, or that issue that no one in the office can seem to fix? A few hours a day quickly snowballs into huge revenue and productivity losses.

And if you have traditional tech support firms, wouldn't you love to avoid unpredictable hourly rates, overpriced service contracts and waiting hours or days for service calls?

Our 24x7x365 technical support helpdesk is capable of resolving any IT issues or questions, with immediate, unlimited support for one flat monthly rate; it's flexible, scalable and ensures your business is always up and running with little to no down time. 
Imagine your computer...
 Always running smoothly
  Always secured
 Always with instant tech support
 Just a call or click away, guaranteed!

No More!

 NO appointments needed
 NO waiting for service calls
 NO expensive service contracts
 NO unpredictable hourly fees
Local, US-based Support Team
Our US-based helpdesk team is available 24x7x365 for all enrolled users via phone or chat. We can talk you through troubleshooting or remote into your machine and resolve any issue.
Troubleshooting &
"How-to" for All Devices
Troubleshooting & "How to" support is available for Windows, Mac & mobile phones, as well as commonly used business applications, printers and other connected peripherals.
Preventative Maintenance & Proactive Monitoring
Tech support can remotely monitor, diagnosis & prevent potential issues before they become major problems. Using the latest in remote monitoring & management technology, we'll often find and resolve an issue before you even notice it. 
Antivirus & Malware Security Software Included
Included in every service plan is  industry-leading Webroot Antivirus Software (remotely managed by us) & Malwarebytes Anti-Malware Pro Software 
Proud Employer of US Veterans
More than 20% of our Helpdesk team members are US Veterans. They embody the training, education, leadership and teamwork, as well as the skills and commitment to be highly effective.
Meet a few members of the Helpdesk Team...
David
10+ Years Experience in Data, IT & Telecom Industries
"No two days are alike! I like the variety of work that comes your way in this job."
Kristi
College-educated Networking and Mac Expert
"I love working on the Helpdesk because of all the different systems I get to work on & the comradery among my team is amazing!"
Maura
Carnegie Mellon-educated on Info Systems & Graphic Design 
"It's really a great feeling when someone tells you that you are awesome and you've made their whole day. Their issues become our issues."
David
Masters Degree in Technology with Focus on Small Business 
"I love the satisfaction of a solved problem, and love talking to and helping people. And with Helpdesk, you're never relying on the knowledge of just one person."
More about the Helpdesk...

Locally based and located entirely in the U.S., every helpdesk team member has years of experience in the IT industry. With access to over 50 technicians overall, the Helpdesk is manned 24/7/365 with technicians, network engineers and supervisors at all times who are certified in customer service training and with both Microsoft and Apple product suites, so your issues are always resolved promptly. We use our combined experience to solve problems quickly and also implement best practices.  With expertise across all major platforms and most software applications, we specialize in supporting and monitoring our client’s networks remotely. 
  Our Helpdesk also includes proactive system monitoring and an extensive Operations Center to resolve potential issues before they become major problems and also covers "How to" support for Windows, Mac and mobile phones, as well as commonly used business applications, so we can help when you get stuck on almost any technical roadblocks that are preventing you from getting your work done. You can also add optional Managed Security Suite (Anti-virus; Firewall; SPAM & Identity & Web Browsing Protection), back-up and email solutions, all managed turn-key by our team.

 Included Features:

  • Windows, Mac & Mobile Support
  • Computer tune-ups 
  • Proactive monitoring for security threats
  • Virus/Malware removals
  • Software installations and troubleshooting
  • Printer setup and troubleshooting
  • E-mail setup and troubleshooting
  • Automatic security patching

Common Covered Business Applications:

  • Adobe Acrobat, Flash, Reader, Illustrator, Dreamweaver, Photoshop
  • Crystal Reports 
  • CutePDF 
  • WordPerfect 
  • AVG Anti-Virus 
  • FileMaker Pro 
  • Nuance PaperPort and OmniPage 
  • Microsoft Office and Live Meeting, Outlook and Entourage, Word, Excel, Powepoint, Publisher, Sharepoint, Visio 
  • Microsoft Internet Explorer 
  • OpenOffice and LibreOffice 
  • Mozilla and Firefox 
  • Apple Safari 
  • Intuit QuickBooks 
  • Sage Peachtree   


 Included Software:

  • Helpdesk Agent with proactive monitoring & preventative maintenance
  • Webroot Antivirus Software (remotely managed by us)

  • Malwarebytes Anti-Malware Pro Software

Additional Covered Applications and Services:

  • Google Docs, Mail and Apps 
  • Rackspace Email and Apps
  • Microsoft Terminal Services 
  • Citrix Presentation Server 3.0, 4.0, XP 
  • Common Hardware and Peripherals 
  • Hosted Applications and Services (e.g. hosted CRM, SPAM filtering, etc.)
Start Your No-Risk Subscription to Worry-Free IT
Month to Month - No Contracts!
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