Locally based and located entirely in the U.S., every helpdesk team member has years of experience in the IT industry. With access to over 50 technicians overall, the Helpdesk is manned 24/7/365 with technicians, network engineers and supervisors at all times who are certified in customer service training and with both Microsoft and Apple product suites, so your issues are always resolved promptly. We use our combined experience to solve problems quickly and also implement best practices. With expertise across all major platforms and most software applications, we specialize in supporting and monitoring our client’s networks remotely.
Our Helpdesk also includes proactive system monitoring and an extensive Operations Center to resolve potential issues before they become major problems and also covers "How to" support for Windows, Mac and mobile phones, as well as commonly used business applications, so we can help when you get stuck on almost any technical roadblocks that are preventing you from getting your work done. You can also add optional Managed Security Suite (Anti-virus; Firewall; SPAM & Identity & Web Browsing Protection), back-up and email solutions, all managed turn-key by our team.